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AI is not here to eliminate jobs. We've built Smart Centre to support care teams for a smarter, more productive and better-connected NHS.
DRDoCTOR • SMart Centre
Fill gaps, not waiting rooms
Our purpose-built approach to AI in the NHS, supporting clinical teams to meet increased service demand - without exceeding capacity.
Purpose-built to tackle the biggest challenges in the NHS
Increase productivity from the get-go
Ensure accuracy, efficiency and effectivity, guaranteeing that every patient receives optimal care exactly when and where they need it most.
See more patients without expanding capacity
Upgrade outdated overbooking processes to reduce waitlists and improve access to care - without extending staff hours.
Reduce high DNA rates
Predict the likelihood of a patient missing their appointment. Set automated interventions and engagement to reduce costly appointments going to waste.
DNA Predictor
Predict proactively, intervene efficiently
Identify and predict patients at high risk of missing an appointment. Generate prioritised call lists, enabling booking teams to allocate resources effectively and avoid costly appointments going to waste.
Prioritised Call Lists
Generate a patient list categorised by likelihood to miss appointments. Prioritise and personalise communication with patients most likely to DNA.
Data-driven Predictions
Get the most accurate list of patients to contact based on a factors including patient demographics, history, engagement, and timing of appointments.
Smart Reminders
Proactively engage with patients on prioritised lists with smart, automated reminders sent at targeted intervals, increasing the likelihood of an attendance.
Clinic Optimiser
Create capacity, in an instant
Strategically manage patient flow to reduce the elective backlog and ensure clinics have the right number of patients in the right place, at the right time.
Smart Forecasting
Accurately predict the ideal number and timing of overbooked slots based on clinic history, patient attendance and staff availability.
Dynamic Clinic Utilisation
Combine clinic history information and day-to-day changes to optimise clinics in real-time and reduce the risk of uncontrolled overbooking.
Attendance Threshold
Safely predict the number of patients you can overbook with customisable attendance thresholds.
How Clinic Optimiser can help deliver 40,000 more NHS appointments each week
Linked Appointments
Deliver a smooth patient flow between specialities
Identify follow-up appointments tied to a missed one and proactively adjust or reschedule follow-ups reducing the likelihood of further missed appointments.
Reduce Redundant Appointments
Connect initial and follow-up appointments, ensuring clinics can verify if preliminary tests have been completed before a follow-up visit and a smooth patient flow between specialties.
Enable Early Interventions
Highlight missed appointments and set actions for each patient, enabling staff to forecast and reschedule future set appointments.
Automated Calls
Smart calls for smarter working
Augment booking teams’ calling capacity at any time with automated, human-like calls to reach and interact with patients at scale.
Amplify Patient Outreach
Free up operational capacity and handle large volume of calls, ensuring high coverage without losing personal touch.
Customised Call Scripts
Tailor call scripts to align with specific patient needs and contexts, ensuring relevance and effectiveness for each automated call.
Messaging Co-Pilot
Stronger, smarter, and safer communication
Help booking teams write better messages at scale, while keeping engagement efficient and personalised with smart suggested responses.
Smart Suggestions
Ensure cohesive tone and professionalism across communications with smart suggestions aligned with your patient demographic.
Auto-Correction
Take advantage of flawless communication and handle all your daily messages without any mistakes.
DNA Predictor has been a key tool in ensuring we are allocating our confirmation caller resources in the most appropriate areas. Since using the model alongside other DrDoctor products, we have seen a 2-3% reduction in Outpatient DNA’s in our Trust. The DrDoctor team have been accommodating and responsive to issues as well as implementing improvement ideas we have raised.
Nottingham University Hospitals NHS Trust (NUH)
James Goldsbury
Why choose DrDoctor?
Dedicated Transformation Team
Collaborating hand-in-hand with care teams to ensure our technology boosts clinical and operational productivity as you scale.
Interoperability
Seamless integration with our +40 PAS/EPR/RIS suppliers, allowing your staff to continue working from the systems they know and use every day.
Analytics & Data Sharing
Share data insights with multiple systems for a unified view of your Trust's digital care delivery and operations with DrData reporting.