Accessibility statement for DrDoctor's Patient Portal

Version 1, 03 November 2020

 
The Patient Portal is run by DrDoctor. We want as many people as possible to be able to use the Patient Portal. That means you should be able to: 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the Patient Portal using just a keyboard 
  • navigate most of the Patient Portal using speech recognition software 
  • listen to most of the Patient Portal using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 
We’ve also made the Patient Portal's text as simple as possible to understand, aiming for a reading age of 9 to 11 years old.
 
If you have a disability,  AbilityNet  has advice on making your device easier to use. 
 

How accessible the Patient Portal is 

We generally aim to ensure that there is sufficient contrast between the background and foreground text. However, there may be some cases where this isn’t the case, such as the use of white text on a blue or green background, depending on the provider.
 
Until we resolve this issue, a workaround would be to zoom in to increase the text size, which can help to achieve sufficient contrast. 
 

How to get information about the Patient Portal in an accessible format 

If you need information about the Patient Portal in a different format like accessible PDF, large print, easy read, audio recording or Braille: 
 

Reporting accessibility problems with the Patient Portal 

We’re always looking to improve the accessibility of the Patient Portal. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact support@drdoctor.co.uk  to let us know. 
 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint,  contact the Equality Advisory and Support Service (EASS). 
 

Technical information about the Patient Portal's accessibility 

DrDoctor is committed to making the Patient Portal accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
 
The Patient Portal is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. 
  • There may be some cases where there isn’t sufficient contrast between the foreground and background text, such as the use of white text on a blue or green background, depending on the provider. 
 

Online Care forms 

Our forms are built and hosted through third party software and ‘skinned’ to look like the Patient Portal. Some of these forms may be difficult to navigate using a keyboard. For example, form controls may be missing a ‘label’ tag. 
 
We strive to inform the third-party providers of accessibility errors as soon as we learn of them. If a form in the Patient Portal is not accessible, please contact support@drdoctor.co.uk  to let us know. 
 

PDFs and other documents 

Some parts of the Patient Portal may contain PDFs and other documents that were created and uploaded by healthcare professionals. These documents may not be accessible in a number of ways, including missing text alternatives, missing document structure and missing subtitles on uploaded videos.
 
We encourage healthcare professionals to create accessible files, such as PDFs, where possible. If a document or a file in the Patient Portal is not accessible, contact your care team for assistance.
 

Preparation of this accessibility statement 

This statement was prepared on 03  November 2020. It was last reviewed on 29 November 2023.