Why do patients DNA?

We recently commissioned one of the biggest surveys to-date to better understand the reasons people fail to make their appointments, and how it compares across other regions nationwide. 

It's easy to view DNAs as numbers and statistics

The reality is far more complex and human. Behind each DNA is a person - each with a unique set of circumstances and challenges  around why they fail to make their appointment. 

Kier Starmer’s Initiative (1)

DNA Complexities Survey Results

Top three national answers
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
1 Humber and North Yorkshire Health and Care Partnership
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
2 North East and North Cumbria Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
TestQ3What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
3 South Yorkshire Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
4 West Yorkshire Health and Care Partnership
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
5 Cheshire and Merseyside Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
6 Greater Manchester Integrated Care Partnership
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
7 Lancashire and South Cumbria Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
8 Bedfordshire, Luton and Milton Keynes Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
9 Cambridgeshire and Peterborough Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
10 Hertfordshire and West Essex Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
11 Mid and South Essex Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
12 Norfolk and Waveney Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
13 Suffolk and North East Essex Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
14 Better Lives Lincolnshire
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
15 Birmingham and Solihull Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
16 Black Country Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
17 Coventry and Warwickshire Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
18 Herefordshire and Worcestershire Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
19 Joined Up Care Derbyshire
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
20 Leicester, Leicestershire and Rutland Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
21 Northamptonshire Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
22 Nottingham and Nottinghamshire Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
23 Shropshire, Telford and Wrekin Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
24 Staffordshire and Stoke-on-Trent Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
25 North Central London Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
26 North East London Health and Care Partnership
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
27 North West London Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
28 South East London Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
29 South West London Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
30 Frimley Health and Care
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
31 Hampshire and Isle of Wight Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
32 Kent and Medway Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
33 Buckinghamshire, Oxfordshire and Berkshire West Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
34 Surrey Heartlands Health and Care Partnership
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
35 Sussex Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
36 Bath and North East Somerset, Swindon and Wiltshire Together
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
37 Cornwall and the Isles of Scilly Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
38 Healthier Together: BNSSG Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
39 One Devon
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
40 Our Dorset Health and Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
41 One Gloucestershire
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
42 Somerset Integrated Care System
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
43 Hywel Dda University Health Board
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
44 Powys Teaching Health Board
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
45 Swansea Bay University Health Board
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
46 Cwm Taf Morgannwg University Health Board
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
47 Cardiff and Vale University Health Board
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
48 Aneurin Bevan University Health Board
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
49 Betsi Cadwaladr University Health Board
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
50 NHS Grampian
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
51 NHS Tayside
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
52 NHS Forth Valley
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
53 NHS Fife
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
54 NHS Greater Glasgow and Clyde
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
55 NHS Lanarkshire
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
56 NHS Lothian
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
57 NHS Borders
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
58 NHS Dumfries & Galloway
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
59 NHS Ayrshire & Arran
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
60 NHS Highland
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
61 NHS Western Isles
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
62 NHS Orkney
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
63 NHS Shetland
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
64 Western Health and Social Care Trust
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
65 Northern Health and Social Care Trust
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
66 Belfast Health and Social Care Trust
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
67 South Eastern Health and Social Care Trust
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph
68 Southern Health and Social Care Trust
Q1 Q2 Q3 Q4
What type of appointment do most people miss in your area?
question number 1 graph
What are the main reasons why people miss appointments in your area?
question number 2 graph
What would make it easier for people to attend appointments?
question number 3 graph
Why people have failed to rearrange appointments in your area
question number 4 graph

Integrated Care Systems in UK

National +
  • Top three national answers
North East and Yorkshire +
  • 1 Humber and North Yorkshire Health and Care Partnership
  • 2 North East and North Cumbria Integrated Care System
  • 3 South Yorkshire Integrated Care System
  • 4 West Yorkshire Health and Care Partnership
North West +
  • 5 Cheshire and Merseyside Integrated Care System
  • 6 Greater Manchester Integrated Care Partnership
  • 7 Lancashire and South Cumbria Integrated Care System
East of England +
  • 8 Bedfordshire, Luton and Milton Keynes Integrated Care System
  • 9 Cambridgeshire and Peterborough Integrated Care System
  • 10 Hertfordshire and West Essex Integrated Care System
  • 11 Mid and South Essex Integrated Care System
  • 12 Norfolk and Waveney Integrated Care System
  • 13 Suffolk and North East Essex Integrated Care System
Midlands +
  • 14 Better Lives Lincolnshire
  • 15 Birmingham and Solihull Integrated Care System
  • 16 Black Country Integrated Care System
  • 17 Coventry and Warwickshire Integrated Care System
  • 18 Herefordshire and Worcestershire Integrated Care System
  • 19 Joined Up Care Derbyshire
  • 20 Leicester, Leicestershire and Rutland Integrated Care System
  • 21 Northamptonshire Integrated Care System
  • 22 Nottingham and Nottinghamshire Integrated Care System
  • 23 Shropshire, Telford and Wrekin Integrated Care System
  • 24 Staffordshire and Stoke-on-Trent Integrated Care System
London +
  • 25 North Central London Integrated Care System
  • 26 North East London Health and Care Partnership
  • 27 North West London Integrated Care System
  • 28 South East London Integrated Care System
  • 29 South West London Integrated Care System
South East +
  • 30 Frimley Health and Care
  • 31 Hampshire and Isle of Wight Integrated Care System
  • 32 Kent and Medway Integrated Care System
  • 33 Buckinghamshire, Oxfordshire and Berkshire West Integrated Care System
  • 34 Surrey Heartlands Health and Care Partnership
  • 35 Sussex Integrated Care System
South West +
  • 36 Bath and North East Somerset, Swindon and Wiltshire Together
  • 37 Cornwall and the Isles of Scilly Integrated Care System
  • 38 Healthier Together: BNSSG Integrated Care System
  • 39 One Devon
  • 40 Our Dorset Health and Care System
  • 41 One Gloucestershire
  • 42 Somerset Integrated Care System
NHS Wales +
  • 43 Hywel Dda University Health Board
  • 44 Powys Teaching Health Board
  • 45 Swansea Bay University Health Board
  • 46 Cwm Taf Morgannwg University Health Board
  • 47 Cardiff and Vale University Health Board
  • 48 Aneurin Bevan University Health Board
  • 49 Betsi Cadwaladr University Health Board
NHS Scotland +
  • 50 NHS Grampian
  • 51 NHS Tayside
  • 52 NHS Forth Valley
  • 53 NHS Fife
  • 54 NHS Greater Glasgow and Clyde
  • 55 NHS Lanarkshire
  • 56 NHS Lothian
  • 57 NHS Borders
  • 58 NHS Dumfries & Galloway
  • 59 NHS Ayrshire & Arran
  • 60 NHS Highland
  • 61 NHS Western Isles
  • 62 NHS Orkney
  • 63 NHS Shetland
N. Ireland +
  • 64 Western Health and Social Care Trust
  • 65 Northern Health and Social Care Trust
  • 66 Belfast Health and Social Care Trust
  • 67 South Eastern Health and Social Care Trust
  • 68 Southern Health and Social Care Trust

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Frequently Asked Questions

What is the DNA Complexities Survey?

A survey of patients who have missed at least one hospital appointment in the last two years, and are therefore considered a DNA by the NHS (A Did Not Attend Patient).

What is the Sample Size?

This survey samples more than 5,000 DNA patients across the UK plus an additional 1000 within London.

How were participants identified?

To answer your question on how these people were identified, we conducted this research with Censuswide, and commissioned them to survey more than 5,000 UK adults (aged 18+) who have missed at least one NHS hospital appointment in the last two years.

When was the survey conducted?
The survey data was collected between the 9th September – 23rd September 2024.
What was the research methodology?

The research was conducted by Censuswide with 5003 UK adults (Aged 18+) who have missed at least one NHS hospital appointment in the last two years. 

Censuswide abide by and employ members of the Market Research Society which is based on the ESOMAR principles. Censuswide are also members of the British Polling Council.

Can I see the full data in a report?

We're compiling the raw data into a full report which will be made available soon. Please register your interest. 

Unpacking the DNA Problem

Explore the ever-present problem of DNAs in the NHS and how new, exciting technology is the missing piece to solving the puzzle.

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Keen to see how it works?