👋 Hello, we are DrDoctor

You have two options for signing in with DrDoctor. You can either use your NHS login account or our simple guest login. Just follow the steps on the screen and you'll get access to your patient portal.

NHS login is a service that has been created by the NHS. It provides a safe and secure way for patients to access their health and care information with a single login. 

NHS login can be used by patients to securely access their health and care information wherever they see the NHS login button, including the DrDoctor patient portal.  

A single, trusted login account is convenient for patients and, because it’s been developed by the NHS, they know that their health and care data is protected.  

For more information about the NHS login, please visit https://help.login.nhs.uk/ 

If you prefer to use DrDoctor without NHS login, you can choose the Guest login option. You will need to enter some demographic information to allow us to locate your record (last name, date of birth and post code) and then you will get a one time password on your phone to complete the sign in.

To sign into the DrDoctor patient portal with NHS login, you need an NHS login account. If you already have one, you can simply sign in to DrDoctor using those details. 

For more details on how to create an NHS login, please go to: https://help.login.nhs.uk/setupnhslogin/ 

To set up an NHS login, you will need a mobile phone number and an email address. A six-digit security code will be emailed to you and you will need to enter this code to confirm your email address and proceed. 

Next, you will need to give your mobile phone number. Another 6-digit security code will be texted to your mobile phone. You cannot currently set up an NHS login without a mobile phone. 

To access DrDoctor with the NHS login, you must go through an online identity verification process where your photo ID and face are compared to verify it's really you. 

At present, NHS login is only available in NHS hospitals and organisations in England.

If you are signing in to the patient portal from a hospital outside of England, you will not be given the option to use NHS login. 

Only patients that are 11 years or older can access the DrDoctor portal via NHS login. Patients under 11 years old can still access their information via DrDoctor using the guest login. 

The information you provide is used to confirm your identity. This is done in accordance with the data protection laws. Your information will not be shared without your consent and is stored securely using the standards mandated by the NHS.  

For more information, please visit the DrDoctor privacy policy: https://login.drdoctor.co.uk/Account/PrivacyPolicy  and NHS login privacy notice: https://access.login.nhs.uk/privacy   

If you are having problems signing in with DrDoctor using your NHS login, please visit the NHS login help centre: https://help.login.nhs.uk/ 

If you continue to have issues and cannot sign in, please contact us on support@drdoctor.co.uk 

ou can normally view information about your appointment by logging into your Patient Portal. If supported by your trust, you can request to change or cancel appointments directly on the Patient Portal or by replying to your text reminder.

Some requests may need hospital approval so it may take a few days for you to hear if your appointment has been changed. 

If you want to check any details about the appointment and can’t find the information you need in your letter or on the portal, then please contact your healthcare provider directly using the contact details on your letters or text messages. 

Unfortunately, we can’t change, cancel or confirm appointments on your behalf. 

When you are a patient of multiple healthcare providers and you login to the patient portal, the system will automatically provide you with a list of all the hospitals you registered under for you to choose the record you'd like to access.  

If for any reason this doesn't happen, there might be a couple of reasons: 

1. Your device has saved a previous session. Try to logout and login again. If this doesn't work, you can try clearing the browsing history or clicking on "Sign in with another provider" in the login page.
2. It might be that the hospital records you are trying to access are not up to date and this would be why the system is logging you directly to one provider and not prompting you to choose. As all your healthcare data, including your contact information, is managed by your hospital, please contact them directly to request to double check your records. You can find their details on any letter or text messages you have received from them. 

If you need immediate medical attention, please contact 111 or in an emergency, 999. 

DrDoctor helps facilitate communications and digital services on behalf of hospitals across the country. However, we do not manage the content and are unable to provide medical advice, clinical results or prescriptions. For this please contact your GP or hospital provider.  

DrDoctor is an online portal that you can access online using this link, without requiring you to download an app: https://drdoctor.thirdparty.nhs.uk