The DrDoctor Blog

Insight and thoughts from the DrDoctor team

Uncategorized

Working with Guy’s and St Thomas’ to transform outpatients

June 21, 2016

Guy’s and St Thomas’ had a challenge around DNA rates and patient engagement. They worked with DrDoctor to deliver improved clinic efficiency and better patient experience in outpatients, dropping DNA rates by 40% and saving hundreds of thousands of pounds in a matter of months.

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A patients experience of using DrDoctor

June 20, 2016

A patient from Frimley Health tells about her experience of using DrDoctor auto-offer. Shes seen sooner, reducing waiting and RTT times, and giving amazing experience.

NHS

NHS Confed 2016 – A year to get our heads down and consolidate

June 10, 2016

This year’s NHS Confed contained three main themes: 2016/17 is the year for providers to get their house in order financially. There will be no more bailouts for trusts in the red. The funding settlement is going to get tighter This year needs to be about action, getting the basics

NHS

NHS improvement lessons from Gatwick airport

August 24, 2015

Airport security is not an exciting topic. A for-your-own-good, bureaucratic, humiliating imposition which stands between you and duty free. I pass the time, worldly valuables in one hand, belt in the other and socks sparking static on the polypropylene carpet tiles considering how I’d improve the process. Amazingly then, flying from

NHS

Who should invest in reducing missed appointments?

July 29, 2015

This is a guest post on our Blog from Elizabeth, a Sheffield based public health director turned Entrepreneur (@startupliz) “GPs don’t have any money to invest in technology”, my contact at the Local Medical Council stated firmly. This gave me a familiar pang of frustration that I remembered from my days of commissioning

NHS

Whose EPIC FAILURES are missed appointments??

July 3, 2015

This is a guest post on our Blog from Elizabeth, a Sheffield based public health director turned Entrepreneur (@startupliz) You may have seen in the news today health secretary Jeremy Hunt’s lament about the cost of missed appointments to primary care and hospital clinics. How has such a simple thing as not turning

Appointment management, NHS

What are we asking hospitals, and what are the rewards?

June 30, 2015

I recently read ‘We don’t sell saddles‘, which is an internal email sent by the Slack team when they were first developing their product. In summary, they’re focused on providing organisational transformation, not ‘a group chat application’. This means asking a lot of their users, and providing rewards well beyond

Appointment management, FFT, Friends and Family Test, NHS, Our Tech

Building a real time dashboard in Splunk

June 11, 2015

Over 4 days I worked on a dashboard in Splunk, in hope that it would help the DrDoctor team progress in their work. Businesses use Splunk to search, monitor, analyse and visualize machine data. My objective was to create a dashboard full of statistical data including the reschedules, reminders and logins daily that

Uncategorized

What do people want from a patient portal?

  We create heatmaps of user behaviour in order to understand what people want from DrDoctor in order to improve the overal experience. This one is interesting – the brightly coloured area is the ‘Change appointment’ button. It seems that most people who go on-line do so to book, change or manage their

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Is it possible to improve patient experience and save money?

May 12, 2015

The holy grail of healthcare is better outcomes, and a better experience for less money. We’re working to deliver all three at DrDoctor. Evidence for financial savings is straightforward, as their is a common metric – pounds saved (although, sadly lacking in many projects). Patient experience is harder. We collect our

Appointment management, NHS, Our Tech

30% Drop in DNA rate, overnight

April 20, 2015

At DrDoctor we love a good graph, so we couldn’t help but share the latest set of results from one our our clients. This is a normalised graph of hospital wide DNA rate. As you can see, there is a very significant drop when turning on DrDoctor! In fact, the change

Our Tech, Testing

Overriding dependencies with Castle Windsor in SpecFlow tests

March 23, 2015

At DrDoctor we have a reasonable set of Spec tests using SpecFlow.  These tests tend to be a lot more involved than our unit tests as they always exercise most (close to all) of an application – and sometimes even multiple applications that make up portions of the entire system. 

Uncategorized

Discussing the NHS Five Year Forward View at the Kings Fund

February 9, 2015

The NHS England five year forward view sets out bold ambitions on how to transform health and social care. Last week we joined the debate on how to turn that vision into action, along with Trusts interested in being early adopters of the new models of care (vanguard sites). Simon

Healthcare IT, NHS, Our Tech, Research, Uncategorized

Partial booking – building a solution

February 6, 2015

Partial booking has many benefits but for most NHS Trusts is a difficult process to implement at scale. Delivered properly it requires two extra steps compared to traditional full booking and it is a highly manual process which usually relies on slow or labour intensive forms of communication. From an

Healthcare IT, Our Tech, Testing

Improving Database and Web Performance with New Relic – First Impressions

December 31, 2014

We’re always trying new ways to monitor our service uptime and performance.  It’s business critical that users on our website have a smooth and fast experience, particularly as most of our visitors are using mobile devices. We have heard a lot of good stories about New Relic, which gives real-time

Appointment management, NHS

Partial booking outpatient clinics, what are the benefits?

December 17, 2014

Partial booking is one of the best ways to improve attendance rates in a trust. It also increases flexibility for staff and for patients. So what is partial booking? In a normal booking process, or ‘full booking’, we book a patient into the next available clinic slot within the relevant

Appointment management, NHS

What do patients want?

December 16, 2014

Community, NHS

Foundation Trust Network Conference 2014

November 26, 2014

We joined the FTN at their annual show this year. It was a great chance to talk to execs about high level trust strategy. The good news is what we’re doing resonates with lots of them. Make the most of hospital resources and offer patients choice in a modern, stress

Community, Healthcare IT

Health 2.0 Europe 2014

November 25, 2014

DrDoctor were proud to present at Health 2.0 2014. It was a fascinating opportunity to see what the best and brightest in international healthcare are up to. As always, there are a range of very bright guys working in very specific vertical niches. These products often shine with brilliant utility,

Our Tech

Incremental Improvements – Quick Update on our Build Process

October 6, 2014

I’ve written previously about various aspects of the DrDoctor automated build process (you can read a few posts here, here and here). In the last week we’ve made a few more improvements that are worth a mention. The kudos for these improvements goes to my colleagues Steve (blog) and Jev. Auto Tagging Production