The DrDoctor Blog

Insight and thoughts from the DrDoctor team

Learning

How to go about usability testing?

August 26, 2016

I have reached the final stage of my project during my internship at DrDoctor – the stage where I ask our users if what I have produced for them is at all useful. My aim was to build a Customer Support Platform that empowers our super-users to use DrDoctor technology to

Media coverage

DrDoctor featured on DigitalHealth.Net

July 20, 2016

Check out the article published on the digitalhealth.net website about our work across GSTT so far! Here’s a short snippet of the interview the writers at digitalhealth.net had with the trust’s Chief Technology officer, Gary McAllister: DrDoctor cuts DNAs at Guy’s and St Thomas’ Guy’s and St Thomas’ Foundation Trust chief technology

Uncategorized

Behind the scenes at an NHS Hospital for the first time

July 12, 2016

I had an awesome first week interning at DrDoctor, during which I spent half my time between the office and on-site at GSTT, going behind the scenes of the NHS for the first time. Only having moved to the UK three years ago for university and now wanting to pursue

Uncategorized

Working with Guy’s and St Thomas’ to transform outpatients

June 21, 2016

Guy’s and St Thomas’ had a challenge around DNA rates and patient engagement. They worked with DrDoctor to deliver improved clinic efficiency and better patient experience in outpatients, dropping DNA rates by 40% and saving hundreds of thousands of pounds in a matter of months.

Uncategorized

A patients experience of using DrDoctor

June 20, 2016

A patient from Frimley Health tells about her experience of using DrDoctor auto-offer. Shes seen sooner, reducing waiting and RTT times, and giving amazing experience.

NHS

NHS Confed 2016 – A year to get our heads down and consolidate

June 10, 2016

This year’s NHS Confed contained three main themes: 2016/17 is the year for providers to get their house in order financially. There will be no more bailouts for trusts in the red. The funding settlement is going to get tighter This year needs to be about action, getting the basics

NHS

NHS improvement lessons from Gatwick airport

August 24, 2015

Airport security is not an exciting topic. A for-your-own-good, bureaucratic, humiliating imposition which stands between you and duty free. I pass the time, worldly valuables in one hand, belt in the other and socks sparking static on the polypropylene carpet tiles considering how I’d improve the process. Amazingly then, flying from

NHS

Who should invest in reducing missed appointments?

July 29, 2015

This is a guest post on our Blog from Elizabeth, a Sheffield based public health director turned Entrepreneur (@startupliz) “GPs don’t have any money to invest in technology”, my contact at the Local Medical Council stated firmly. This gave me a familiar pang of frustration that I remembered from my days of commissioning

NHS

Whose EPIC FAILURES are missed appointments??

July 3, 2015

This is a guest post on our Blog from Elizabeth, a Sheffield based public health director turned Entrepreneur (@startupliz) You may have seen in the news today health secretary Jeremy Hunt’s lament about the cost of missed appointments to primary care and hospital clinics. How has such a simple thing as not turning

Appointment management, NHS

What are we asking hospitals, and what are the rewards?

June 30, 2015

I recently read ‘We don’t sell saddles‘, which is an internal email sent by the Slack team when they were first developing their product. In summary, they’re focused on providing organisational transformation, not ‘a group chat application’. This means asking a lot of their users, and providing rewards well beyond

Appointment management, FFT, Friends and Family Test, NHS, Our Tech

Building a real time dashboard in Splunk

June 11, 2015

Over 4 days I worked on a dashboard in Splunk, in hope that it would help the DrDoctor team progress in their work. Businesses use Splunk to search, monitor, analyse and visualize machine data. My objective was to create a dashboard full of statistical data including the reschedules, reminders and logins daily that

Uncategorized

What do people want from a patient portal?

  We create heatmaps of user behaviour in order to understand what people want from DrDoctor in order to improve the overal experience. This one is interesting – the brightly coloured area is the ‘Change appointment’ button. It seems that most people who go on-line do so to book, change or manage their

Uncategorized

Is it possible to improve patient experience and save money?

May 12, 2015

The holy grail of healthcare is better outcomes, and a better experience for less money. We’re working to deliver all three at DrDoctor. Evidence for financial savings is straightforward, as their is a common metric – pounds saved (although, sadly lacking in many projects). Patient experience is harder. We collect our

Appointment management, NHS, Our Tech

30% Drop in DNA rate, overnight

April 20, 2015

At DrDoctor we love a good graph, so we couldn’t help but share the latest set of results from one our our clients. This is a normalised graph of hospital wide DNA rate. As you can see, there is a very significant drop when turning on DrDoctor! In fact, the change

Our Tech, Testing

Overriding dependencies with Castle Windsor in SpecFlow tests

March 23, 2015

At DrDoctor we have a reasonable set of Spec tests using SpecFlow.  These tests tend to be a lot more involved than our unit tests as they always exercise most (close to all) of an application – and sometimes even multiple applications that make up portions of the entire system. 

Uncategorized

Discussing the NHS Five Year Forward View at the Kings Fund

February 9, 2015

The NHS England five year forward view sets out bold ambitions on how to transform health and social care. Last week we joined the debate on how to turn that vision into action, along with Trusts interested in being early adopters of the new models of care (vanguard sites). Simon

Healthcare IT, NHS, Our Tech, Research, Uncategorized

Partial booking – building a solution

February 6, 2015

Partial booking has many benefits but for most NHS Trusts is a difficult process to implement at scale. Delivered properly it requires two extra steps compared to traditional full booking and it is a highly manual process which usually relies on slow or labour intensive forms of communication. From an

Healthcare IT, Our Tech, Testing

Improving Database and Web Performance with New Relic – First Impressions

December 31, 2014

We’re always trying new ways to monitor our service uptime and performance.  It’s business critical that users on our website have a smooth and fast experience, particularly as most of our visitors are using mobile devices. We have heard a lot of good stories about New Relic, which gives real-time

Appointment management, NHS

Partial booking outpatient clinics, what are the benefits?

December 17, 2014

Partial booking is one of the best ways to improve attendance rates in a trust. It also increases flexibility for staff and for patients. So what is partial booking? In a normal booking process, or ‘full booking’, we book a patient into the next available clinic slot within the relevant

Appointment management, NHS

What do patients want?

December 16, 2014