Category: Uncategorized

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Patient led care – Is it the answer for healthcare?

December 15, 2016

Uncertainty plagues us all at the moment, but one thing is for sure, a focus on patient engagement and quality of care is the answer to the surmounting financial pressures on the NHS. Patient led care and ownership over their health is the future. Whilst, we of course need to

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Acronyms kill clarity

December 9, 2016

Jargon, slang, acronyms, buzzwords, lingo, whatever you want to call it, it’s rampant in the NHS (that’s the National Health Service) in case you were wondering)! Okay, so the NHS is a commonly adopted and a generally understood acronym but it’s the perfect lead in to my open letter to

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DNA versus Cancellation – should there be a standard metric?

December 2, 2016

Earlier in the week, we asked you on Twitter, ‘Should there be a national standard for what constitutes a Did Not Attend (DNA) versus a cancellation?’ and it evoked some conversation. The debate began in our office when we realised that if a patient calls on the day of their

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3 Reasons your Trust can save money with an IT implementation

November 24, 2016

It’s not a secret that many Trusts across the UK are weary when it comes to an IT implementation – and while they have been burned in the past with false promises and more expenditure than return, the tides are changing and technology is here to help, for good. Implementing

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What is Mindfulness and How Does It Effect the NHS?

November 17, 2016

Benefits of Mindfulness You may be thinking what is this wishy washy, hippy, mindfulness that is cropping up ABSOLUTELY EVERYWHERE, and you wouldn’t be the only one feeling like that. It seems to have exploded on the scene at lightening pace and the bearded man in the office, who drinks

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MHealth and the Sharing Economy Culture Shift

November 10, 2016

MHEALTH   It feels like you need and MBA to reduce your DNA these days. The actuality is, that the solution is quite literally in front of your face – your mobile. Our resistance and in all fairness sometimes apprehension to MHealth due to past experience is what’s stunting our

Healthcare IT, Learning, NHS, Research, Uncategorized

Accelerated Access Review – Talk or Action?

November 3, 2016

At DrDoctor we try to do the hard work for you. Whether that’s making your hospital experience better or reading through long papers to extract the important info to deliver to you!   If you haven’t already guessed, this blog post will be the latter. We’ve delved into the AAR,

Appointment management, Healthcare IT, Mobile, Uncategorized

Can a time old proverb save the NHS?

October 27, 2016

  Proverb: Prevention is better than cure We’ve all heard this before but we here at DrDoctor have uncovered some interesting statistics that will make you think twice about how the healthcare system in the UK works. It will come as no surprise that we need to realign our focus

Our Tech, Uncategorized

DrDoctor relieves burden on hospital A&E’s

September 16, 2016

New stats just in – patients who ‘did not attend’ their appointment are 40% more likely to turn up unexpectedly at A&E compared to those who did attend. Our clever, automated technology has consistently lowered DNA rates in our hospital partners by an average of 30%. This in turn relieves the burden of

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Behind the scenes at an NHS Hospital for the first time

July 12, 2016

I had an awesome first week interning at DrDoctor, during which I spent half my time between the office and on-site at GSTT, going behind the scenes of the NHS for the first time. Only having moved to the UK three years ago for university and now wanting to pursue

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Working with Guy’s and St Thomas’ to transform outpatients

June 21, 2016

Guy’s and St Thomas’ had a challenge around DNA rates and patient engagement. They worked with DrDoctor to deliver improved clinic efficiency and better patient experience in outpatients, dropping DNA rates by 40% and saving hundreds of thousands of pounds in a matter of months.

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A patients experience of using DrDoctor

June 20, 2016

A patient from Frimley Health tells about her experience of using DrDoctor auto-offer. Shes seen sooner, reducing waiting and RTT times, and giving amazing experience.

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What do people want from a patient portal?

June 11, 2015

  We create heatmaps of user behaviour in order to understand what people want from DrDoctor in order to improve the overal experience. This one is interesting – the brightly coloured area is the ‘Change appointment’ button. It seems that most people who go on-line do so to book, change or manage their

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Is it possible to improve patient experience and save money?

May 12, 2015

The holy grail of healthcare is better outcomes, and a better experience for less money. We’re working to deliver all three at DrDoctor. Evidence for financial savings is straightforward, as their is a common metric – pounds saved (although, sadly lacking in many projects). Patient experience is harder. We collect our

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Discussing the NHS Five Year Forward View at the Kings Fund

February 9, 2015

The NHS England five year forward view sets out bold ambitions on how to transform health and social care. Last week we joined the debate on how to turn that vision into action, along with Trusts interested in being early adopters of the new models of care (vanguard sites). Simon

Healthcare IT, NHS, Our Tech, Research, Uncategorized

Partial booking – building a solution

February 6, 2015

Partial booking has many benefits but for most NHS Trusts is a difficult process to implement at scale. Delivered properly it requires two extra steps compared to traditional full booking and it is a highly manual process which usually relies on slow or labour intensive forms of communication. From an

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Year of Care

April 10, 2014

We’re very excited about one of our new developments – our care planning product. Working with Lewisham CCG, the South London Health Innovation Network and SBRI, the project aims to build sensible online technology to support care planning. The first step in any software project is to understand the users

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Work at DrDoctor!

December 19, 2013

Exciting news. We’re on the lookout for a couple of new team members. Specifically, a C# .Net developer and a front end developer designer. If you’re interested, please apply or pass the specs on to anyone who might be! Front End Developer/Designer Needed. Generalist front end developer/designer. Must love white

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Healthcare efficiency through technology expo

October 9, 2013

We were at this, succinctly named, expo on Tuesday. Although not huge fans of trade shows, it was well attended by a useful cross section of NHS staff. As usual, the show was dominated by the big players with similar buzzwordy headlines on their stands and very little differentiation. We’ll

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New offices

October 7, 2013

Slightly overdue, but we’ve recently moved into our new, dedicated space on Hoxton Square. Complete with DrDoctor green walls, 80’s ghettoblaster and CSI inspired glass whiteboards. Feel free to drop in to say hi! We make a mean cup of tea…