Category: NHS

Healthcare IT, NHS, Our Tech

Why the NHS Finds Technology So Hard

October 26, 2017

Getting tech ‘right’ is hard, there is no doubt about it. Technology is advancing so rapidly, companies of all sizes and disciplines struggle to pinpoint which innovation to back.  With cost-effectiveness, risk factors, security, implementation times, changes in procedure and training, all key factors in decision making, it is no

Events, NHS

Learnings from NHS Innovation Expo 2017

September 18, 2017

They say the mark of a good conference is that it takes you a week to get back on track after following up with all the enquiries and new connections you make. That and coming home with a bag full of great merchandise. The NHS Innovation Expo was nothing short

NHS

NHS Innovation Accelerator – NIA 2016

November 14, 2016

Today is an exciting day – I’m delighted to announce we’ve been selected as one of eight innovation fellows in this years NHS Innovation Accelerator (NIA). Sponsored by Bruce Keogh, the program takes high impact innovations and provides the support required to scale quickly across the NHS, in order to

Healthcare IT, Learning, NHS, Research, Uncategorized

Accelerated Access Review – Talk or Action?

November 3, 2016

At DrDoctor we try to do the hard work for you. Whether that’s making your hospital experience better or reading through long papers to extract the important info to deliver to you!   If you haven’t already guessed, this blog post will be the latter. We’ve delved into the AAR,

NHS

Speech to the London Clinical Senate on risk and reward

October 17, 2016

We were recently asked to speak at the London Clinical Senate, on innovation. The focus of the day was patient centric care and getting the risk/reward balance right. This is what we had to say: Each and every one of you in this room is facing a funding gap. Patients want more. Activity is

NHS

NHS Confed 2016 – A year to get our heads down and consolidate

June 10, 2016

This year’s NHS Confed contained three main themes: 2016/17 is the year for providers to get their house in order financially. There will be no more bailouts for trusts in the red. The funding settlement is going to get tighter This year needs to be about action, getting the basics

NHS

NHS improvement lessons from Gatwick airport

August 24, 2015

Airport security is not an exciting topic. A for-your-own-good, bureaucratic, humiliating imposition which stands between you and duty free. I pass the time, worldly valuables in one hand, belt in the other and socks sparking static on the polypropylene carpet tiles considering how I’d improve the process. Amazingly then, flying from

NHS

Who should invest in reducing missed appointments?

July 29, 2015

This is a guest post on our Blog from Elizabeth, a Sheffield based public health director turned Entrepreneur (@startupliz) “GPs don’t have any money to invest in technology”, my contact at the Local Medical Council stated firmly. This gave me a familiar pang of frustration that I remembered from my days of commissioning

NHS

Whose EPIC FAILURES are missed appointments??

July 3, 2015

This is a guest post on our Blog from Elizabeth, a Sheffield based public health director turned Entrepreneur (@startupliz) You may have seen in the news today health secretary Jeremy Hunt’s lament about the cost of missed appointments to primary care and hospital clinics. How has such a simple thing as not turning

Appointment management, NHS

What are we asking hospitals, and what are the rewards?

June 30, 2015

I recently read ‘We don’t sell saddles‘, which is an internal email sent by the Slack team when they were first developing their product. In summary, they’re focused on providing organisational transformation, not ‘a group chat application’. This means asking a lot of their users, and providing rewards well beyond

Appointment management, FFT, Friends and Family Test, NHS, Our Tech

Building a real time dashboard in Splunk

June 11, 2015

Over 4 days I worked on a dashboard in Splunk, in hope that it would help the DrDoctor team progress in their work. Businesses use Splunk to search, monitor, analyse and visualize machine data. My objective was to create a dashboard full of statistical data including the reschedules, reminders and logins daily that

Appointment management, NHS, Our Tech

30% Drop in DNA rate, overnight

April 20, 2015

At DrDoctor we love a good graph, so we couldn’t help but share the latest set of results from one our our clients. This is a normalised graph of hospital wide DNA rate. As you can see, there is a very significant drop when turning on DrDoctor! In fact, the change

Healthcare IT, NHS, Our Tech, Research, Uncategorized

Partial booking – building a solution

February 6, 2015

Partial booking has many benefits but for most NHS Trusts is a difficult process to implement at scale. Delivered properly it requires two extra steps compared to traditional full booking and it is a highly manual process which usually relies on slow or labour intensive forms of communication. From an

Appointment management, NHS

Partial booking outpatient clinics, what are the benefits?

December 17, 2014

Partial booking is one of the best ways to improve attendance rates in a trust. It also increases flexibility for staff and for patients. So what is partial booking? In a normal booking process, or ‘full booking’, we book a patient into the next available clinic slot within the relevant

Appointment management, NHS

What do patients want?

December 16, 2014

Community, NHS

Foundation Trust Network Conference 2014

November 26, 2014

We joined the FTN at their annual show this year. It was a great chance to talk to execs about high level trust strategy. The good news is what we’re doing resonates with lots of them. Make the most of hospital resources and offer patients choice in a modern, stress

NHS

NHS England Entrepreneurs Day 2014

September 30, 2014

It a sign that the NHS is serious about change that so many senior people attended this year’s NHS England entrepreneur day. The rhetoric, and indeed action, has been constant for the last two years – a story of openness, opportunity for SME’s and much better products for the health

Healthcare IT, NHS

NHS Innovation Expo

March 10, 2014

Last week team DrDoctor descended on Manchester for the NHS Healthcare Innovation expo. It was an interesting event, with a strong NHS England presence demonstrating their resolve to bring new, more efficient ways of working to the health service. This was the biggest show we’ve exhibited at so far. We

NHS

A patient’s story

February 5, 2014

We were sent this today. A true story which sadly is all too familiar. This is what we’re trying to fix: I got a letter this morning reminding me I had to book a hospital appointment. As far as I know I didn’t receive the original letter which had a

FFT, Friends and Family Test, NHS

UCLH Maternity: Friends and Family test with a 40% response rate

January 28, 2014

The Friends and Family Test (FFT) is an excellent tool for Trusts wishing to collect real time feedback on patient experience. Although a coarse measure, correctly used it can identify issues in service provision quickly. This allows fast focused service improvement. Critically, it also identifies areas of exceptional care, so